Return Policy
Return Policy – 30-Day Returns for Your Red Light Therapy Device
At SWiRAY, your satisfaction and results with red light therapy are our top priorities. We understand that choosing the right device for your wellness journey—whether for hair growth, pain relief, or anti-aging—is an important decision. That’s why we offer a 30-day return policy on most devices. If you’re not completely satisfied, we’re here to help.
1. Request a Return Within 30 Days
2. Pack Device in Original Condition
3. Ship Back to Our Returns Center
4. Receive Refund or Exchange
Return Conditions & Eligibility
To be eligible for a return, please ensure the following conditions are met. These requirements help us maintain the highest quality standards for all our customers – especially important for devices like red light therapy for weight loss panels and hair regrowth helmets.
- Within 30 days of delivery date
- Unused and in original condition – Device must show no signs of wear, damage, or modification
- Original packaging – Including all accessories, power supplies, and manuals
- Proof of purchase – Order number or receipt required
⚠️ Non-returnable items: Clearance devices, opened consumables (like light therapy goggles), and custom-built panels cannot be returned. Please check the product page before purchasing. For defective items, please refer to our Warranty Policy.
Refund & Exchange Process
Once we receive and inspect your returned device (typically within 3-5 business days), we will:
- Issue a full refund to your original payment method (original shipping costs are non-refundable unless the return is due to our error)
- Process exchanges for a different model – including red light therapy for pain devices or anti-aging panels (subject to availability)
- Notify you via email once your refund or exchange is completed
Refunds typically appear within 5-10 business days, depending on your bank or payment provider. For any issues, please contact us and our support team will assist you promptly.
Frequently Asked Questions About Red Light Therapy Returns
Yes, you may test the device within the 30-day window. However, to be eligible for a full refund, the unit must be in clean, resalable condition with no physical damage or excessive wear. We recommend keeping the original packaging for this reason.
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or shipping damage covered under our Warranty Policy. We recommend using a trackable shipping service for your return.
You have 30 calendar days from the date of delivery to initiate a return. Return requests made after 30 days will not be accepted. For more details on timelines, please visit our FAQ page.
Yes, exchanges are possible subject to stock availability. You can exchange your original device for a different model, such as swapping a pain relief device for a hair regrowth helmet. Any price difference will be charged or refunded accordingly.
If your device arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with photos of the packaging and device. We will arrange a replacement or full refund at no cost to you. This process is covered under our Warranty Policy and Shipping Policy.
🔄 Need to start a return or exchange? Visit our Contact Us page or email [email protected] with your order number. For more information about your purchase, check out our Shipping Policy or learn about SWiRAY. We’re committed to helping you find the perfect red light therapy solution – from weight loss support to wrinkle reduction and everything in between.
