Shipping Policy
Shipping Policy – Fast & Secure Delivery for Your Red Light Therapy Device
At SWiRAY, we know that when you invest in a red light therapy device, you’re eager to start your wellness journey. Whether you’ve chosen a panel for red light therapy for wrinkles or a targeted solution for red light therapy for pain, we prioritize fast, tracked, and secure worldwide shipping. This policy outlines everything you need to know about delivery times, costs, and order handling.
1. Order Processing (1-2 Business Days)
2. Secure Packaging & Tracking
3. Worldwide Delivery (5-12 Business Days)
4. Delivered to Your Doorstep
Shipping Destinations, Costs & Delivery Times
We currently ship to most countries worldwide from our regional warehouses. Whether you are using red light therapy for hair growth or exploring red light therapy for weight loss, your device will be handled with care. Below are our standard shipping options.
- United States & Canada: 5-8 business days. Free standard shipping on orders over $149.
- United Kingdom & Europe: 6-10 business days. Taxes and duties may apply upon delivery.
- Australia & New Zealand: 7-12 business days. Express shipping available at checkout.
- Rest of World: 8-15 business days. Calculated shipping rates based on location.
✈️ Express Shipping: For urgent needs, expedited shipping (2-4 business days) is available for an additional fee. Please contact us before ordering if you have a strict deadline.
Order Tracking & Customs Information
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a direct link to the carrier’s portal. We understand that receiving your red light therapy panel in perfect condition is essential for your health goals, which is why we use reinforced packaging for all devices, including those for pain relief and anti-aging.
- Tracking updates: Please allow 24-48 hours for tracking information to appear after receiving your confirmation.
- Customs & Duties: International customers are responsible for any import taxes, customs duties, or fees levied by their country. SWiRAY is not responsible for delays caused by customs clearance.
- Missing packages: If your tracking shows “delivered” but you haven’t received the package, please contact the local carrier first. Then, reach out to our support team within 5 days.
For any shipping-related inquiries, please visit our Contact Us page. We aim to respond to all shipping concerns within 1 business day. To better understand our commitment to quality, you can also read more about us and our quality control processes.
Frequently Asked Questions About Red Light Therapy Shipping
Standard delivery typically takes 5-12 business days depending on your location. Orders for hair regrowth devices and body contouring panels are shipped from the same warehouses, so delivery times are consistent across all product categories. Express options are available at checkout for faster 2-4 day delivery.
Yes, we ship worldwide. However, customers are responsible for any customs duties, import taxes, or brokerage fees. These fees are not included in the shipping cost you pay at checkout. We recommend checking with your local customs office for an estimate before ordering.
If your order hasn’t been processed (typically within 2 hours of purchase), please contact us immediately via the Contact Us page. Once the shipping label is created, we cannot modify the address. We strongly recommend double-checking your address at checkout.
While we use double-walled boxes and foam inserts, accidents can happen. If your device arrives visibly damaged, please refuse the delivery or take photos of the box and device immediately. Contact our support team within 48 hours of delivery. This does not affect your Warranty Policy coverage.
We offer free standard shipping on all orders over $149 to the US and Canada. For all orders, you will receive an automated tracking link via email once the package leaves our warehouse. You can also check the status on our FAQ page for common tracking scenarios.
📦 Need help with an existing order? Visit our Contact Us page or review our Return Policy for device exchanges. We are committed to ensuring your SWiRAY device — whether for wrinkle reduction, muscle recovery, or weight loss support — arrives safely and promptly. For warranty claims, please refer to our Warranty Policy.
